Scenario based learning, makes performance data relevant
This Rise scenario-based learning made Key Performance Indicator (KPI) data relevant to customer service agents. Along with story, custom cinemegraphs were created to keep the learner engaged, the story alive and the content easy to scale. Click image to see the course.
ClipChamp Ai
This LinkedIn Post features the copilot Ai in Microsoft's ClipChamp video editing software. Click image for video.
Story Makes
Learning Sticky
This Rise training used story created through stock video to make (KPIs) and Software processes meaningful in a human-centered way. It yielded a 9% increased Delivery Success Rate on a global scale. Click image to view the course.
Life Cycle of a Learning Campaign
This 7 step process was developed to sync efforts among the L &D team and communicated processes and expectations to internal clients. Click image to preview file
All Ai Copilots are not the same
In this LinkedIn video post I show you how to keep your company's secret sauce safe within the MS 365 suite. I'll demonstrate how to choose and use the best Copilot (or combination of Copilots) to get the job done.
Content scaffolding for focused program deveopment
This LinkedIn video post explains how I achieve alignment and focus with multiple stakeholders when creating a learning program. Click above to download the scaffolding flow.
Work Notes
Work notes with clearly defined steps meet the needs of call center representatives who cannot log into a course or view a video while helping associates. Click image to preview file.
Dealing With a Difficult Customer
People have many layers and customer support representatives see them all. Check out this Articulate Rise course with Vyond animations to gain an understanding of Difficult Customer Conversations.
Click image to preview file. This file was created for my Application to Amazon SDS ( My process below verifies it belongs to me)
Click here to see my process.
Game Based Learning
With limited turnaround time I created a game-based learning using a MVP approach by way if a creative concept and rapid development resources (stock images and Rise) Click image to see the course.
Ai Copilot in MS Quiz - Easily create learning within assessments
This LinkedIn video post shows how I use MS Quiz function to scan my system for synthesis and an explanation of why the answer is the best for the learner to choose. Copy paste that content to any platform, like Rise, for an additional layer of learning.
